IT supports more than 350 clients located in more than 10 town locations.
The following technical services are offered to our customers:
Communications Services: Communications services
are the "highways" that deliver information to the public and
between town staff and “external” locations. Wide Area Networks
(WAN's) and Local Area Networks (LAN's) provide the connectivity
to all town departments. IT provides planning and support for
LAN-based connectivity services, WAN-based connection links with
other town agencies (Police, School etc.) and internet
connectivity for the town’s email and web site.
Desktop Services: IT provides a standard desktop that
includes: file and print sharing, e-mail, and office automation
products, such as word processing, spreadsheets, database
applications, internet access and town web site support.
Upgrades, repairs and replacements of these products are
routinely managed by IT staff. "Specialized" desktops that
support particular applications, such as Geographic Information
Systems (GIS), are also maintained. Additionally, customer
training and support are provided by IT Technical Support staff.
Geographic Information Systems Unit
(GIS): GIS services allow town users to link disparate
pieces of information by location. GIS combines geographic and
other types of data to generate maps and reports, enabling users
to collect, manage, and interpret location-based information in
a planned and organized way. IT is committed to providing GIS
planning services, maintaining GIS related databases, servers
and applications for the benefit of all departments in the town.
Business Solutions & Services: Technical project
management, applications acquisition and/or development and
software systems implementation and business analysis services
are offered to all internal IT clients. Application integration
services are provided for other public clients (Fire Department,
Water Companies etc.) on an as-needed basis.
Information Distribution & Data Management Services:
Direct database management and integration services are provided
to IT clients. Data integrity and consistency are maintained in
accordance with data architecture standards. The town’s web site
is hosted and maintained internally by the IT as an important
means of information distribution. All back end servers and
hardware are maintained internally by the IT as well.